Hospitality
New Zealand hospitality just made history with the Michelin Guide. But this is the moment that separates the people built for the long haul from the people who aren't. I have three things to ask of our industry.
Founders
"We don't see you around here as often." If you're a founder hearing this, you're not failing. You're growing. But whether your people come with you, or get left at the starting line, is decided by work that starts well before you take off.
Leadership
Three words. Said with pride. Doing more damage than anything on their P&L.
Women Leaders
But every now and then, I stop. And I actually look at the women in my life — at who they are and what they've built and what they carry and what they've overcome. And honestly? I'm in awe.
Leadership
The conditions have changed completely. The intention hasn’t. So you adapt. You adjust. You figure out how to make it work—because it matters.
Leadership
But here's what they're missing: an open door policy is fundamentally incompatible with intentional leadership. It makes you reactive instead of proactive, and reactivity is the first step to burnout.
Every culture I've worked in — Wall Street to Wellington — has the same invisible default running underneath burnout, poor decisions and high turnover. Leaders without boundaries. Here's how to fix it.
Leadership
...but I noticed that while we were getting the work done, we didn’t seem to be growing or innovating in the work that we were doing- at least not as a team.
Conflict
The moment you start avoiding a conversation is the moment it stops being ‘tough’—and starts becoming costly.
Leadership
After hundreds of conversations with leaders across New Zealand and Australia, the titles are different—but the pressure is the same.
Leadership
I don’t actually care how you answer this question. I care about what happens right after I ask it.
Leadership
On paper, this manager did everything right. In reality, they may have just lost a great employee—after one conversation.